How to fix wrong tax being applied on a sale
Web
Updated Aug 2026
If tax is wrong on a sale, it’s a tax setting: the product’s assigned tax, the rate, or whether your prices are tax-inclusive. Check these and new sales will be correct.
Step by step
- Check the product’s taxConfirm the product is assigned the correct tax (or none, if exempt).
- Check the rateConfirm the tax rate itself is set correctly in your tax settings.
- Check inclusive vs exclusiveConfirm whether your prices already include tax — a mismatch here makes the tax look wrong.
Frequently asked questions
Why is the tax wrong on my sales?
Usually the product’s assigned tax, the tax rate, or the tax-inclusive setting. Check the product’s tax, the rate, and whether prices include tax.
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