How to chase overdue customers with a collections worklist
Web
Updated Aug 2026
Money owed that you never chase is money lost. RushFlow’s collections view is a worklist of customers with overdue balances — who owes you, how much, and how late — so you can follow up systematically and turn dues into cash.
Step by step
- Open collectionsWeb: open the collections / AR follow-ups worklist. It lists customers whose balance is past due (e.g. over 30 days).
- PrioritiseWork the list by how much is owed and how overdue it is.
- Follow upContact the customer (a call, or an SMS reminder) and record the outcome / a reminder to chase again.
- Collect and clearWhen they pay, record the payment against their balance and they drop off the list.
Where to find it
Web: the collections / receivables follow-up area.
Set credit limits to stop dues growing in the first place.
Frequently asked questions
Can RushFlow help me chase overdue customers?
Yes. A collections worklist shows customers with overdue balances — who owes what and how late — so you can follow up systematically and collect.
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