How to fix problems processing a return or refund
Web
Android
Sunmi
Updated Aug 2026
If a return won’t go through, it’s usually about finding the original sale or permission. Returning against the original sale is what lets RushFlow restock and reverse the accounting correctly.
Step by step
- Find the original saleLocate the sale/receipt you’re returning against so the return is tied to the real price and items.
- Check your permissionReturns and refunds may be limited by role — an owner/manager may need to authorise it. See roles.
- Choose the refund methodRefund to the original method or to store credit where offered, then complete. Stock restocks and the accounting reverses for the returned lines.
Frequently asked questions
Why can’t I process a return?
Usually you need to return against the original sale, or your role doesn’t permit refunds. Find the original sale and, if needed, have a manager authorise it.
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