How to exchange an item at the POS
Web
Android
Sunmi
Updated Aug 2026
An exchange is a return plus a new sale — the customer brings one item back and takes another. RushFlow handles both sides so stock restocks the returned item, issues the new one, and any price difference is settled.
Step by step
- Return the original itemProcess a return against the original sale so the returned item goes back into stock — see returns & refunds.
- Ring up the replacementAdd the new item to a sale as normal.
- Settle the differenceIf the new item costs more, take the difference; if less, refund it or issue store credit. Complete — stock and accounts are correct on both sides.
Where to find it
POS app / web: use the return flow, then a new sale. On some setups an exchange can be done in one combined step.
Doing the return against the original sale keeps cost and tax accurate on the item coming back.
Frequently asked questions
How do I handle an exchange?
Process a return for the original item (it restocks), ring up the replacement, and settle any price difference. Stock and accounts end up correct on both sides.
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