How to refund a customer to store credit
Web
Android
Sunmi
Updated Aug 2026
When you’d rather not hand cash back, RushFlow lets you refund a return to store credit — the customer’s account is credited and they spend it on a future purchase, keeping the money in your business.
Step by step
- Process the returnStart a return against the original sale so the item restocks — see returns & refunds.
- Choose store credit as the refundInstead of cash/card, refund to the customer’s store credit (attach the customer if not already).
- They redeem it laterOn a future sale, apply their store credit as payment. The balance reduces accordingly.
Where to find it
POS / web: pick store credit as the refund method during a return.
Store credit is tracked as a liability (money you owe the customer in goods) until they spend it.
Frequently asked questions
Can I refund to store credit instead of cash?
Yes. During a return, refund to the customer’s store credit; they redeem it on a future purchase, keeping the money in your business.
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