How to fix a product that isn’t showing at the POS
Web
Android
Sunmi
Updated Aug 2026
If a product you added isn’t appearing at the POS, it’s almost always that the device hasn’t pulled the latest catalogue, or the product isn’t available at that branch. Refresh and check.
Step by step
- Refresh the catalogueOn the POS app, pull to refresh or run a full catalogue sync so newly added products download.
- Check the branch and stockConfirm the product exists and has stock at the branch you’re selling from.
- Check it’s activeMake sure the product isn’t archived/disabled on the web.
Frequently asked questions
Why isn’t my new product at the till?
The device hasn’t synced the latest catalogue, or the product isn’t at that branch. Refresh the catalogue and confirm the product is active with stock at the branch.
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