How to handle returns and refunds
Web
Android
Sunmi
Updated Aug 2026
RushFlow handles returns cleanly: the returned items are put back into stock, the refund is recorded against the original payment method, and your accounts reverse the revenue and cost correctly — so a return leaves your books as accurate as a sale.
Step by step
- Find the saleLocate the original sale or receipt to return against, so the return is tied to the real transaction and price.
- Select items to returnChoose which items and quantities are coming back. RushFlow restocks exactly those units.
- Refund the customerRecord the refund against the original method, or to store credit / customer balance where you offer it.
- ConfirmComplete the return. Stock, revenue, tax and cost of goods sold reverse for the returned lines automatically.
Frequently asked questions
Does a return restock the items?
Yes. Returned units are put back into stock at the branch, and the accounting for those lines is reversed automatically.
Can I refund to store credit instead of cash?
Where you offer it, yes — record the refund to the customer’s balance or store credit rather than the original method.
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