How to fix a stock count that looks wrong
Web
Android
Updated Aug 2026
If a stock figure doesn’t match the shelf, check the usual causes — the wrong branch, stock in transit, or un-synced POS sales — then correct any genuine difference with a stocktake so it’s recorded properly.
Step by step
- Check the branchStock is per branch — make sure you’re looking at the right outlet/warehouse.
- Check in-transit and pending salesStock sent on a transfer sits “in transit” until received, and a POS device with un-synced sales hasn’t reduced stock yet. See transfers and pending sync.
- Correct with a stocktakeFor a real difference (shrinkage, miscount), do a stocktake so the correction is recorded with a variance rather than silently overwritten.
Frequently asked questions
Why doesn’t my stock count match the shelf?
Usually you’re viewing the wrong branch, stock is in transit, or a POS device has un-synced sales. Check those, then correct any genuine difference with a stocktake.
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