How to find customers who’ve stopped buying
Web
Updated Aug 2026
The customers who quietly stop coming back rarely tell you — and most software never shows you. RushFlow’s Inactive Customers report lists customers with no recent purchases, giving you a ready-made win-back list you can call, message or target before they’re gone for good.
Step by step
- Open the reportWeb: Reports → Inactive Customers (Customers & Suppliers group), or search "inactive".
- Set the windowChoose how long "no purchase" should mean (e.g. no order in the last 60/90 days).
- Win them backExport or work the list — a call or an offer to a lapsing regular is cheaper than finding a new customer.
Frequently asked questions
Can RushFlow show customers who stopped buying?
Yes. The Inactive Customers report lists customers with no recent purchases, so you have a ready-made win-back list.
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