How to read and reply to customer messages in the app
Android
iOS
Updated Aug 2026
Customers message businesses on Messenger and Instagram, and replies that take hours lose sales. The management app’s Messages inbox brings your Facebook Messenger and Instagram conversations into one list on your phone — tap a thread to read the history and reply, without switching between apps. It’s the same conversation data as Meta Manager’s unified inbox, in your pocket.
Step by step
- Connect your Meta channelsFirst connect your Facebook Page and Instagram account. See Connect Facebook & Instagram. The app’s Tools → Meta connections screen shows the connection status.
- Open MessagesApp: open the Messages inbox. Conversations from Facebook and Instagram appear here, newest activity first.
- Read a threadTap a conversation to open the full thread.
- ReplyType your reply and send — it goes back to the customer on the original channel.
Frequently asked questions
Can I reply to Facebook and Instagram messages from the app?
Yes. The management app’s Messages inbox shows your Messenger and Instagram conversations; tap a thread to read and reply on the same channel.
Do I need Meta Manager for the inbox?
You connect your Facebook Page and Instagram account (Meta Manager’s connection). The app then shows those conversations and lets you reply.
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