How to fix an employee not showing up
Web
Android
Updated Aug 2026
If an employee you added isn’t appearing, it’s usually a branch filter or their active status — not a lost record. Check the list scope.
Step by step
- Check the branch filterWeb/App: the employee list may be filtered to a branch. Clear it or select the branch they belong to.
- Check active statusConfirm the employee is active (deactivated staff may be hidden by default).
- Confirm the record savedIf they’re truly missing, re-add them and ensure the save completes.
Frequently asked questions
Why can’t I find an employee I added?
Usually the list is filtered to another branch, or the employee is inactive. Clear the branch filter and check active status; re-add if the record didn’t save.
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