How to fix an online order that isn’t showing
Web
Android
Updated Aug 2026
If an online order isn’t showing, check the orders screen filter and, if you run the store as a branch, which branch it routed to. New orders can also sit under a status you’ve filtered out.
Step by step
- Check the orders screen and statusOpen online orders and clear any status filter — a new order may be under “new/pending”.
- Check the branch it routed toIf the store runs as a branch, the order notifies branches and a cashier claims it — check the relevant branch.
- Confirm the order completed checkoutAn abandoned checkout won’t create an order. Confirm the customer completed payment/placement.
Frequently asked questions
Why isn’t an online order showing?
Usually a status filter hides it, it routed to a different branch, or checkout wasn’t completed. Clear filters on the orders screen and check the branch it routed to.
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