How to split the customer display between the order and a video
Android
Sunmi
Updated Aug 2026
You don’t have to choose between showing the order and showing promos — the customer display can do both at once. Turn on split screen to keep your video or image on one side while the live order and total appear on the other, and set exactly how much of the screen each takes.
Step by step
- Open the “During a sale” settingsIn Customer display settings, find the During a sale section.
- Turn on Split the screenToggle Split the screen on. Now the media stays visible during a sale instead of being replaced by the order.
- Choose the orientationPick Media left · order right (vertical split) or Media top · order bottom (horizontal split) to match your monitor’s shape.
- Set the balanceDrag the slider to set how much of the screen the media takes (20–80%). Give the order more room on a small screen, or the video more room on a large TV.
- Decide whether media pausesKeep Pause media while ringing items on to freeze the video during a sale, or turn it off to let it keep playing beside the order. Preview with the During a sale toggle.
Frequently asked questions
Can I show the order and a video at the same time?
Yes. Turn on “Split the screen” in the customer-display settings to keep your promo video or image on one side while the live order and total show on the other. You choose the orientation and how much space each takes.
Can I split vertically or horizontally?
Both. Choose “Media left · order right” for a vertical split or “Media top · order bottom” for a horizontal split, and use the slider to set the ratio.
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