How to fix an employee wrongly marked absent
Web
Android
Updated Aug 2026
If someone who worked shows as absent, their punch didn’t reach the right record — a sync, enrolment, or device-mapping issue. The punch is usually safe on the device until it syncs.
Step by step
- Check the punch syncedConfirm the gateway pushed the day’s punches — see punches not in payroll.
- Check enrolmentMake sure the finger/face used is enrolled to that exact employee, so the punch attributes to them.
- Check the device branchConfirm the device is mapped to the branch the employee worked at.
Frequently asked questions
Why is an employee who worked marked absent?
Their punch didn’t reach their record — a sync, enrolment, or device-branch mapping issue. Check the gateway synced, the enrolment matches the person, and the device’s branch.
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